Optimering af arbejdsprocesser

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This paper will deal with time registration issues experienced by our collaboration partner. Their customer desires more detailed invoicing on the time consumption, but this requirement cannot easily be supported by the current time registering system. In this paper, we will investigate the problem through the MUST method, which assists us in performing a user-driven study. The report is based on empirical data collection involving employees and includes interviews, questionnaires and observations through the think-aloud method.